Return & Refund Policy

RETURNS

If you are not 100% happy with your goods, you are entitled to our 5 day return policy for a product exchange or store credit, refunds are not available. The parcel and contents should be complete and in the same condition as you originally received it. Return shipping costs are the responsibility of you the customer. Please contact us prior to making a return to book the shipment into our warehouse. Under certain circumstances we may offer a refund of funds on orders that have been processed and packed subject to a re-packing fee of 25% of the original order value, return shipping costs are also the responsibility of you the customer.  Please note once your order has been picked we do not accept cancellations and only exchanges can be made. (Due to the nature of the business we can only do exchanges once)

All deposits are strictly non refundable.

Please note: we are suppliers of second hand clothing, our Grade A, products are hand checked twice for quality to ensure there are no defects, Unfortunately as we are supplying second hand products so it is inevitable that up to 10% of slight defects may be missed which we can not be accountable for. Also note it's a common understanding that pre-owned garments can carry various scents from previous use, storage conditions, or cleaning agents Please be rest assured that we strive to ensure the best quality products.  We pride ourselves on how we sort through our stock. Our stock is carefully hand checked initially by our sorting team and then rechecked by our packing department again before your goods are sent out.  Also note that we are very particular what we purchase and what we accept when buying so once it has been sorted we therefore  say that there should be a low percentage of unsuitable stocks sent to our customers. Please note there will be a higher amount of wastage  within B grade, Unsorted And Best Value bundles.